Sarah’s career has been dedicated to working within membership organisations with a strong social purpose. These organisations include mutuals, co-operatives, charities and social enterprises - all of whom have reinvested their profits for social good.
Sarah started her career in the development of organisational culture and customer experiences within the financial services sector and soon developed a passion for considering diversity and wellbeing in the design and development of customer, member and employee experiences. This led to Sarah becoming the Head of Diversity & Wellbeing at the Co-operative Banking Group and driving award winning thought leadership in her field to improve the experiences of over 6 million members and 12,000 employees.
During this time Sarah was involved in the development of the Equality Act 2010 guidance and codes of practice by providing advice to the government and the Equality and Human Rights Commission to influence the law particularly in relation to the provision of goods and services as well as the development of sector guidance in applying the Mental Capacity Act in the provision of financial services to vulnerable adults with the Financial Services Authority.
Sarah has since broadened her career with Director level roles leading on HR, HR Consultancy, Membership and Charity Management.
In 2021, Sarah graduated with a Master's in Business from the University of Bradford having focused her research and dissertation on the Employee Mental Health & Wellbeing Needs in the Social Enterprise Sector.
Sarah now leads on the delivery of MHFA England training and consultancy to clients and community organisations as well as the training, development and quality assurance of our MHFA England Instructor Member community.
You can find out more about the My Whole Self campaign here.